MyRogers (Shaw) 1.15.57-427

Please scroll down for a detailed overview of the application's functionalities and the latest feature updates.

The MyRogers (Shaw) application is designed to optimize user management of products and services via mobile devices. It allows users to manage their accounts conveniently, whether at home or on the move, including tasks such as bill payments and customer support interactions.

Restrictions

• The app necessitates a valid Username for access.
• Currently available exclusively for residential accounts.
• Does not support My Shaw Direct or My Shaw Business accounts at this stage.

Features

Easy Login

• Allows swift access to your account using your Username or Touch ID fingerprint authentication for added convenience.

Billing Management

• Enables comprehensive management of billing and payments across all services, including setting up auto-payments and electronic bills.
• Facilitates in-app bill payments with options to save payment details for future transactions.
• Provides a straightforward process for viewing bills and signing up for eBills.
• Includes an option to request payment extensions directly through the application, accommodating users who require additional time.

Customer Support Chat

• Offers immediate connection to customer support via live chat with a real representative, enhancing responsiveness and assistance speed.

Data Usage Monitoring

• Presents a clear, visual overview of current data consumption and remaining limits for easy tracking.

TV Subscription Management

• Provides quick access to channel lists for TV subscriptions and theme packs.
• Allows management of devices authorized to access TV content through the Rogers Xfinity App remotely.

Voicemail Access

• Enables users to listen to, archive, and manage voicemail messages left on their personal home phones directly via the app, facilitating on-the-go access.

Support Library

• Offers guidance on remote programming, WiFi optimization tips, and access to a curated collection of product guides and troubleshooting resources from the user community.

WiFi Hotspot Management

• Facilitates control over access to over 100,000 Rogers WiFi Hotspots, extending connectivity options beyond home networks.

Notifications

• Enables users to receive real-time chat notifications while multitasking across applications and provides options to modify billing preferences.

Functional Capabilities

If permitted by network access rights, the MyRogers (Shaw) app can:

• Display connection information and available Wi-Fi networks to facilitate automatic connections.
• Detect network status, device activity, running applications, and historical usage data to optimize network settings.

If granted access to Photos, Media, Files, and Storage permissions, the application can:

• Render PDF versions of bills for review.
• Test access to protected storage areas to assist with user data retrieval and troubleshooting—particularly when network issues prevent normal operations.

The app's permission to Prevent Device from Sleeping permits it to:

• Send push notifications during support chats without interruption.

The use of your device’s fingerprint scanner allows the app to:

• Authenticate your account by linking your fingerprint profile for efficient login processes.

Furthermore, upon requesting a payment extension, the application will:

• SEND an email confirmation acknowledging the extension request.